CCTV Response

Whether you own a retail outlet, a large industrial unit, or office premises, speedy response to CCTV alarms that are triggered can make the difference between a threat and the theft of your stock and inventory and can also be an early indicator of a potential incident. As well as CCTV alarms, other alarms including intruder and fire alarms can all be attended by trained and experienced security personnel from WN.

Our team are on hand 24 hours a day, 7 days a week, and they are trained to respond appropriately to all calls. Whether the appropriate response is to liaise with emergency services without entering the premises, or to attend and reset an alarm, you can be assured of a reliable and effective service.

The Process

If your system is monitored and one of your alarms activates, it will trigger an alert at your dedicated monitoring station. The monitoring station then notifies us as your dedicated key holders and the closest patrol will be alerted, provided with details, and sent to your site. The patrol will check for signs of unauthorised entry and liaise with CCTV monitored to check areas where intruders have been seen. If any signs are detected they will call and liaise with the emergency services, without entering the premises. This is not only done for security purposes, but to ensure that any investigation is allowed to commence unimpeded. If there is no sign of unauthorised entry, the security patrol will carry out a full external patrol of your premises for peace of mind before leaving. 

A full digital report is then emailed to you in real time as our officer leaves. 

Alarm Types

Intruder alarms are only one type of alarm that WN can respond to. Obviously, it is important that smoke and fire alarms receive a rapid response, in order to try and prevent the spread of fire and further damage to your premises and property. Industrial units have monitoring equipment that is often linked to alarm systems and you can arrange with our security team how to handle specific types of alarm.

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